Terms and Conditions of Use — Altanet Craiova

1. DEFINITIONS AND TERMS

Altanet – is the trade name of ALTANET S.R.L., with its registered office at Str. Amilcar Săndulescu nr. 11, Bl. A32, et. 3, ap. 13, Craiova, Dolj, postal code 200689, registered with the Trade Registry under number J16/1373/2003, sole fiscal registration code RO15748710.

1. Seller – Altanet

2. Buyer

   Any natural person over 16 years of age, or any legal entity, who creates an Account on the Site and places an Order.

3. Client

   Any natural person over 16 years of age, or legal entity, who has or obtains access to the CONTENT, through any means of communication made available by Altanet (electronic, telephone, etc.) or on the basis of an existing usage agreement between Altanet and that person, and who needs to create and use an Account.

4. User

   Any natural person over 16 years of age, or legal entity, registered on the Site who, by completing the Account creation process, has agreed to the site-specific clauses in the General Terms and Conditions section.

5. Nickname

   A pseudonym under which a given User/Client/Buyer may add Content to the Site. The Nickname is associated with the User's/Client's/Buyer's information on the Site under the name "User Name".

6. Account

   The section of the Site consisting of an e-mail address and a password, which allows the Buyer to submit the Order and which contains information about the Client/Buyer and the Buyer's history on the Site (Orders, tax invoices, warranties for Goods, etc.). The User is responsible for ensuring that all information entered when creating the Account is correct, complete and up to date.

7. Favourites

   A section of the Account that allows the Buyer/User to create Lists of Goods and Services that they wish to follow with a view to a possible purchase, using the Goods and Services tracking service offered by the Seller through the receipt of Commercial Communications from the Seller.

8. List

   The section of Favourites in which the Buyer/User can add Goods or Services that they wish to follow with a view to a possible purchase and which they can later delete or add to the shopping cart ("My Cart").

   Lists can be:

   • Public: any Client/Buyer/User can view the Buyer's/User's List if the latter has shared it on social networks (Facebook, X) or if they access the Buyer's/User's public profile on the Site. Lists are public, and the Buyer/User can set them to private at any time, directly from their Account, in the Favourites section;
   • Private: these can be viewed only by the Account holder. The Buyer/User can set them to public at any time, directly from their Account, in the Favourites section.

9. My Cart

   A section of the Account that allows the Buyer/User to add Goods or Services that they wish to purchase at the time of adding or at a later time; if the Goods or Services are not purchased at the time of adding by placing the Order, the Buyer/User will benefit from the Goods and Services tracking service offered by the Seller through the receipt of Commercial Communications from the Seller.

10. Site

    The online shop hosted at the web address altanet.ro and its subdomains.

11. Order

    An electronic document serving as a form of communication between the Seller and the Buyer, through which the Buyer submits to the Seller, via the Site, their intention to purchase Goods and Services from the Site.

12. Goods and Services

    Any product or service listed on the Site, including the products and services mentioned in the Order, which are to be provided by the Seller to the Buyer as a result of the Contract concluded.

13. Campaign

    The action of displaying for commercial purposes a finite number of Goods and/or Services with a limited, predefined stock, for a limited period of time set by the Seller.

14. Contract

    The distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.

15. Content – means:

    • all information on the Site that can be visited, viewed or otherwise accessed by using electronic equipment;
    • the content of any e-mail sent to Buyers by the Seller by electronic means and/or any other available means of communication;
    • any information communicated by any means by an employee/collaborator of the Seller to the Buyer, according to the contact details, whether or not specified by the Buyer;
    • information relating to the Goods and/or Services and/or the rates charged by the Seller in a given period;
    • information relating to the Goods and/or Services and/or the rates charged by a third party with which the Seller has concluded partnership contracts, in a given period;
    • data relating to the Seller, or other privileged data of the Seller.

16. Review

    A written evaluation by the owner or beneficiary of a Good or Service, written on the basis of their personal experience and their ability to provide qualitative comments and to say whether or not the Good or Service meets the specifications stated by the manufacturer.

17. Rating

    A way of expressing the degree of satisfaction of a User/Client/Buyer with a product. The Rating is expressed in stars, each Good being able to receive a score from one star to five stars. This degree of satisfaction will always be associated with the review written by the User/Client/Buyer on a Good or Service.

18. Comment

    An appreciation or remark with a critical purpose, regarding a Review or another comment.

19. Question

    A form of address to other Users/Clients/Buyers for the purpose of obtaining information about the Goods or Services on that page.

20. Answer

    Written information sent to the User/Client/Buyer who asked a Question on the Site, on the page of a particular Good. The Answer is an explanation provided by a User/Client/Buyer to another User/Client/Buyer in the course of a discussion.

21. Document

    These Terms and Conditions.

22. Commercial Communications

    Any type of message sent (such as e-mail/SMS/telephone/mobile push/webpush/etc.) containing general and thematic information, information about products similar to or complementary with those you have purchased, information about offers or promotions, information relating to Goods and Services added in the "Account/My Cart" section or the "Account/Favourites" section, as well as other commercial communications such as market research and opinion surveys.

23. Transaction

    The collection or refund of an amount resulting from the sale of a Good and/or Service by Altanet to the Buyer, through the services of the card processor approved by the Seller, regardless of the delivery method.

24. Green stamp fee

    The amount expressed in lei, paid by the Seller to the company authorised to take over the operations of collecting, transporting and recovering/recycling waste electrical and electronic equipment, as provided by the legislation in force.

25. Specifications

    All specifications and/or descriptions of the Goods and Services as stated in their description.

26. 1-click payment

    The payment service provided by the payment processor integrated into the Site, made available to Clients, Users and/or Buyers through the Site for the purpose of making an online card payment.

27. Token

    A unique encrypted number associated with the Buyer's payment card after an online payment has been made, after the PaybyClick service has been activated, which the Buyer can use to authorise Transactions through the PaybyClick service.

2. CONTRACTUAL DOCUMENTS

1. By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller carries out its commercial operations.

2. The notification received by the Buyer after placing the Order is for information purposes and does not constitute acceptance of the Order. This notification is made electronically (e-mail) or by telephone.

3. For justified reasons, the Seller reserves the right to change the quantity of Goods and/or Services in the Order. If it changes the quantity of Goods and/or Services in the Order, it will notify the Buyer at the e-mail address or telephone number provided to the Seller when the Order was placed and will refund the amount paid.

4. The Contract is deemed concluded between the Seller and the Buyer at the moment the Buyer receives from the Seller, by electronic mail and/or SMS, the notification that the Order has been dispatched.

5. For Orders to be delivered to Altanet showrooms and delivery points, the prices and reservations of the Goods and/or Services are valid for 72 (seventy-two) hours from the registration of the Order by the Buyer.

6. The Document and the information made available by the Seller on the Site will form the basis of the Contract, supplemented by the warranty certificate issued by the Seller or one of its suppliers for the Goods purchased.

3. ONLINE SALES POLICY

1. Any User/Buyer is allowed access for the purpose of placing an Order.

   For justified reasons, Altanet reserves the right to restrict the User's/Buyer's access for the purpose of placing an Order and/or to some of the accepted payment methods, if it considers that, based on the User's/Buyer's conduct or activity on the Site, their actions could harm Altanet in any way. In any of these cases, the User/Buyer may contact the Altanet Customer Relations Department to be informed of the reasons that led to the application of the above-mentioned measures.

2. Communication with the Seller can take place through direct interaction with the Seller or through the addresses mentioned in the "contact" section of the Site.

   The Seller is free to manage the information received without having to provide justification for doing so.

3. In the event of an unusually high volume of traffic coming from an internet network, Altanet reserves the right to ask Users/Buyers to manually enter captcha validation codes, in order to protect the information on the Site.

4. Altanet may publish on the Site information about Goods and/or Services and/or promotions offered by it or by any other third party with which Altanet has concluded partnership contracts, over a certain period of time and within the limits of available stock.

5. All rates for the Goods presented on the Site are expressed in lei (RON) and include VAT, while the rates for the Services presented on the Site are in RON or EUR and do not include VAT.

6. Under the conditions provided by law, the price of electronic Goods displayed on the Site includes the Green stamp fee. If the User/Buyer requests details about the exact amount added to the price of the Good, they will contact the Altanet Customer Relations Department.

7. In the case of online payments, the Seller is not/cannot be held responsible for any other additional cost incurred by the Buyer, including but not limited to currency conversion fees charged by the bank issuing their card, if the currency of issue differs from RON. The responsibility for this action lies solely with the Buyer.

8. All information used to describe the Goods and/or Services available on the Site (static / dynamic images / multimedia presentations / etc.) does not represent a contractual obligation on the part of the Seller, being used exclusively for presentation purposes.

9. After 14 (fourteen) days from the purchase of a Good or Service, the Buyer will be asked to submit a Review of the Good or Service purchased. The request will be sent to the e-mail address entered by the Buyer in the Account. In this way, the Buyer contributes to informing other potential Users/Clients/Buyers on the Site and takes an active part in developing new Services and in describing the characteristics of the Goods in as much detail as possible.

4. ASSIGNMENT AND SUBCONTRACTING

1. The Seller may assign and/or subcontract a third party for Services relating to the fulfilment of the Order, informing the Buyer, whose consent is not required. The Seller will always remain liable to the Buyer for all contractual obligations.

5. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS (IPR)

1. The Content, as defined in the preamble, including but not limited to logos, stylised representations, trademarks, static images, dynamic images, text and/or multimedia content presented on the Site, is the exclusive property of Altanet, which reserves all rights obtained in this respect directly or indirectly (through licences for use and/or publication).

2. The Client/Buyer/User is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, or include any Content in any context other than the one originally intended by Altanet, to include any Content outside the Site, to remove the marks signifying Altanet's copyright in the Content, or to participate in the transfer, sale or distribution of materials made by reproducing, modifying or displaying the Content, except with the express written consent of Altanet.

3. Any Content to which the Client/Buyer/User has and/or obtains access by any means is subject to the Document, where the Content is not accompanied by a specific and valid usage agreement concluded between Altanet and that person, and without any warranty, implied or expressly stated, on the part of Altanet with reference to that Content.

4. The Client/Buyer/User may copy, transfer and/or use Content only for personal or non-commercial purposes, and only where these do not conflict with the provisions of the Document.

5. Where Altanet grants the Client/Buyer/User the right to use, in the form described in a separate usage agreement, certain content to which the Client/Buyer/User has or obtains access under that agreement, this right extends only to that content or those contents defined in the agreement, only for the period in which it or they exist on the site or for the period defined in the agreement, in accordance with the conditions defined, where these exist and do not represent a contractual commitment on the part of Altanet to that Client/Buyer/User or to any other third party who has/obtains access to this transferred content, by any means, and who could be or is harmed in any way by this content, during or after the expiry of the usage agreement.

6. No Content transmitted to the Client, User or Buyer by any means of communication (electronic, telephone, etc.) or acquired by them through access, visit and/or viewing constitutes a contractual obligation on the part of Altanet and/or of the Altanet employee/agent who mediated the transfer of Content, where such exists, with respect to that content.

7. Any use of the Content for purposes other than those expressly permitted by this Document or by the accompanying usage agreement, where one exists, is prohibited.

6. ORDER AND RETURN/CANCELLATION POLICY

1. The Client/Buyer may place Orders on the Site by adding the desired Goods and/or Services to the shopping cart and completing the Order by making payment through one of the expressly indicated methods. Once added to the shopping cart, a Good and/or a Service is available for purchase to the extent that stock is available. Adding a Good/Service to the shopping cart, without completing the Order, does not entail the registration of an order, nor the automatic reservation of the Good/Service.

2. By completing the Order, the Buyer agrees that all data provided by them, necessary for the purchasing process, are correct, complete and true at the date the Order is placed.

3. By completing the Order, the Buyer agrees that the Seller may contact them, by any means available / agreed by the Seller, in any situation in which it is necessary to contact the Buyer.

4. The Seller may cancel the Order placed by the Buyer, following prior notice to the Buyer, without any subsequent obligation of either party to the other and without either party being able to claim damages from the other, in the following cases:

   1. the Buyer's card-issuing bank does not accept the transaction, in the case of online payment;

   2. the transaction is invalidated by the card processor approved by Altanet, in the case of online payment;

   3. the data provided by the Client/Buyer on the Site are incomplete and/or incorrect;

5. The Buyer has the right to withdraw from the Contract, that is, to return a Good or to cancel a Service, within 14 calendar days, without giving any reason and without bearing any costs other than delivery costs. Thus, under Government Emergency Ordinance (GEO) no. 34/2014, the period for returning a Good or cancelling a Service expires 14 days after:

   1. – the day on which the Buyer takes physical possession of the last Good – where the Buyer orders multiple products in a single order that will be delivered separately

   2. – the day on which the Buyer takes physical possession of the last Good or the last piece – in the case of delivery of a product consisting of several lots or pieces

6. If the Buyer decides to withdraw from the Contract, they can complete online the return form found on the contact page of the site.

7. If the Client/Buyer requests withdrawal from the Contract within the legal withdrawal period, they must also return any gifts that accompanied the product concerned. If the Order has been paid for, the Seller will refund the amount within a maximum of 14 (fourteen) days from the date on which the Buyer informs the Seller of their decision to withdraw from the Contract. The amount will be refunded as follows:

   1. for Orders paid by online card -> by refund to the account from which the payment was made;

   2. for Orders paid by payment order/cash on delivery/iTransfer/bank card -> by bank transfer;

   3. for Orders paid by consumer credit -> cancellation/recalculation of the instalment contract.

8. The Seller may postpone the refund until it has received the Goods sold or until it has received proof that they have been dispatched, where it has not offered to collect the Goods itself (whichever is the earlier date).

9. If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the Seller will inform the Client/Buyer of this and will refund the value of the Good and/or Service to the Buyer's account within a maximum of 7 (seven) days from the date on which the Seller became aware of this or from the date on which the Buyer expressly stated their intention to terminate the Contract.

10. The availability of a Good will be displayed on the Site as follows:

    1. in stock

       we have more than 3 pieces in Altanet's stock

    2. limited stock

       we have fewer than 3 pieces in Altanet's stock

    3. in supplier stock

       The Good is not available in Altanet's stock. If you place an Order for a Good marked "in supplier stock", one of our sales consultants will contact you as soon as possible to tell you about the availability of the Good.

    4. on order

       The Good is not available in Altanet's stock and for the moment we have no information about its availability in the supplier's stock. However, if you place an Order for a Good marked "on order", one of our sales consultants will check the availability of the product in the supplier's stock and will contact you to tell you about the availability of the Good.

    5. pre-order

       The Good is not available in Altanet's stock or in the supplier's stock. However, if you place an order for a Good marked "pre-order", one of our sales consultants will check the supplier's lead time and will contact you to tell you about the availability of the Good.

    6. out of stock

       The Good is no longer available in Altanet's stock

    7. currently unavailable

       We are currently unable to procure the Good because it is not in the supplier's stock.

7. GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL DOES NOT APPLY

The following are exempt from the right to withdraw from the Contract:

1. Service contracts, after the services have been fully performed, if performance began with the Buyer's prior express consent and after the Buyer has acknowledged that they will lose their right of withdrawal once the Contract has been fully performed by the Seller;

2. The supply of Goods and/or services whose price depends on fluctuations in the financial market which the Seller cannot control and which may occur during the withdrawal period;

3. The supply of Goods made to the Buyer's specifications or clearly personalised;

4. The supply of Goods which are liable to deteriorate or expire rapidly;

5. The supply of sealed Goods which cannot be returned for health protection or hygiene reasons and which have been unsealed by the Buyer;

6. The supply of Goods which, after delivery, according to their nature, are inseparably mixed with other items;

7. The supply of alcoholic beverages whose price was agreed at the time of concluding the Contract, whose delivery cannot take place before 30 (thirty) days and whose actual value depends on market fluctuations that the Seller cannot control;

8. Contracts under which the Buyer has specifically requested the Seller to visit their home to carry out urgent repair or maintenance work. If, during such a visit, the Seller provides services other than those expressly requested by the Buyer or supplies Goods other than the spare parts indispensable for carrying out the maintenance or repair work, the right of withdrawal applies to those additional Services or Goods;

9. The supply of sealed audio or video recordings or sealed computer software which have been unsealed after delivery;

10. The supply of newspapers, periodicals and magazines, with the exception of subscription contracts for the supply of such publications;

11. The supply of digital content that is not delivered on a tangible medium, if performance began with the Buyer's prior express consent and after the Buyer has acknowledged that they will lose their right of withdrawal.

8. CONFIDENTIALITY

1. Privacy Policy on the processing of personal data

   We consider ensuring the right to personal data protection to be a fundamental commitment of altanet.ro, and we will therefore dedicate all the resources and efforts necessary to process your data in full compliance with Regulation (EU) 2016/679 ("General Data Protection Regulation" or "GDPR"), as well as with any other legislation applicable on the territory of Romania. Since transparency is one of the essential principles of this legal framework, we have prepared this document to inform you about how we collect, use, transfer and protect your personal data when you interact with us in connection with our products and services, including through our website or through the applications available on your mobile phone.

   We reserve the right to update and amend this Privacy Policy periodically, to reflect any changes in the way we process your personal data or any changes in legal requirements. In the event of any such change, we will display the amended version of the Privacy Policy on our website, which is why we ask you to check the content of this Privacy Policy periodically.

2. What categories of personal data we process

   In general, we collect your personal data directly from you, so you have control over the type of information you give us. By way of example, we receive information from you as follows:
   When you create an Altanet account, you give us: your e-mail address, last name and first name; On your personal page (My Account) on the Altanet platform, you can add further information, such as: photograph, gender, nickname, mobile phone number, landline number, date of birth, level of education, delivery addresses, alternative e-mail address, bank card details, etc.; When you place an order, you provide us with information such as: the desired product, last name and first name, delivery address, billing details, payment method, phone number, bank card details, etc.

   We may also collect and subsequently process certain information about your behaviour while visiting our website or using the smartphone application, in order to personalise your online experience and make available to you offers tailored to your profile. We invite you to find out more details on this by consulting the section on the purposes of processing below.

   On our website and in the smartphone application we may store and collect information in cookies and similar technologies, in accordance with the Cookie Policy.

   We do not collect or otherwise process sensitive data, included by the General Data Protection Regulation in the special categories of personal data. Nor do we wish to collect or process data of minors who have not reached the age of 16.

3. Altanet will keep confidential the information of any kind that you provide. The information provided may be disclosed only under the conditions set out in this Document.

4. No public statement, promotion, press release or any other form of disclosure to third parties shall be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.

5. By submitting information or materials through this site, you give the Seller unrestricted and irrevocable access to them, and the right to use, reproduce, display, modify, transmit and distribute these materials or information. You also agree that the Seller may freely use, in its own interest, the information, ideas, concepts, know-how or techniques that you have sent us through the Site, and this will not be subject to any obligations regarding the confidentiality of the information sent, unless the legislation in force provides otherwise in this respect.

6. 9. DATA SECURITY INFORMATION

   We undertake to ensure the security of personal data by implementing appropriate technical and organisational measures, in line with industry standards. Your personal data is transmitted using state-of-the-art encryption algorithms and stored on secure servers, while also ensuring data redundancy.

   Despite the measures taken to protect your personal data, we draw your attention to the fact that the transmission of information over the Internet in general, or through other public networks, is not completely secure, and there is a risk that the data may be seen and used by unauthorised third parties. We cannot be held responsible for such vulnerabilities of systems that are not under our control.

10. COMMERCIAL COMMUNICATIONS

1. The Buyer/User/Client may change at any time their choice regarding the consent given to the Seller for Commercial Communications containing general and thematic information, including information about offers or promotions, as follows:

   1. By changing the settings in the Account, in the "My subscriptions" section;

   2. By accessing the unsubscribe link displayed in the Commercial Communications received from the Seller;

   3. By contacting the Seller.

2. By adding Goods or Services to the following section of the Account:

   1. "My Cart", the Seller will send the Buyer/User Commercial Communications regarding:

      • changes in the price of the Goods or Services added to the "My Cart" section,
      • recommendations of Goods or Services similar to those added to the "My Cart" section,
      • the existence of Goods or Services in the "My Cart" section, and
      • stock availability of Goods or Services added to the "My Cart" section.

   2. "Favourites", the Seller will send the Buyer/User Commercial Communications regarding:

      • changes in the price of the Goods or Services added to the "Favourites" section,
      • recommendations of Goods or Services similar to those added to the "Favourites" section, and
      • stock availability of Goods or Services added to the "Favourites" section.

3. Following the purchase of a Good or Service, the Seller will send the Buyer/User Commercial Communications regarding suggestions of Goods or Services recommended for use together with the Good or Service purchased.

4. The Client/User may unsubscribe at any time from the Commercial Communications mentioned in section 10 ("Commercial Communications") above by accessing the unsubscribe link displayed in the commercial messages received from Altanet or by contacting Altanet to that effect.

5. Also, in order to improve the offer of Goods and Services and the shopping experience, we will use your data to carry out market research and opinion surveys. The information obtained from this market research and these opinion surveys will not be used for advertising purposes but only for the purposes mentioned above. Your answers to market research and opinion surveys will not be associated with your identity, nor transmitted to third parties, nor published. You may object to the use of data for market research and opinion survey purposes at any time, by accessing the unsubscribe link displayed in the message or by contacting Altanet.

11. BILLING – PAYMENT

1. The prices of Goods displayed on the altanet.ro site include VAT, while the prices of Services displayed on the altanet.ro site do not include VAT, in accordance with the legislation in force.

2. The price, payment method and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the Goods and Services delivered, and the Buyer is obliged to provide all the information necessary for issuing the invoice in accordance with the legislation in force.

3. The Seller will send the Buyer the invoice for the Order containing Goods and/or Services sold by Altanet, as well as for any other payments related to the Order, exclusively in electronic format, by adding the invoice to the Buyer's Account or by electronic mail, to the e-mail address specified by the Buyer in their Account.

4. For the correct communication of the invoice for the Order, the Buyer is obliged to update the data in their Account whenever necessary and to access the information and documents relating to each Order, available in the Account.

5. Through this method of communication, the Buyer, by accessing their Account, will have a record of the invoices issued by Altanet, and will be able to save and archive them in turn at any time and in any way they wish.

6. By submitting the Order, the Buyer agrees to receive invoices in electronic format, added by Altanet to their Account or sent by electronic mail to the e-mail address specified in their Account.

7. If this information is unavailable in the Account for more than 48 (forty-eight) hours, please notify us at the e-mail address: office@altanet.ro.

8. Payment via PaybyClick is a fast online card payment method, which consists of making the payment with a single click by using the Token associated with the card, without having to enter the payment card details again for each Transaction.

9. In certain cases, in order to maintain the security of Transactions, when the Order is registered the Buyer will be asked to authorise the payment by re-entering the password of their Account or by using their fingerprint on mobile devices that have this feature.

10. For Transaction security reasons, the User/Buyer is advised not to stay logged in on the Site and not to set the automatic login option on mobile devices. Disclosing the account access password is not permitted, and it is recommended to use a password with strong security characteristics (e.g. containing at least eight characters, including uppercase letters, lowercase letters, digits and special characters).

11. The Client/User/Buyer may enter the details of several payment cards they hold, for which the PaybyClick payment option can be activated, with one Token associated with each payment card. The User/Buyer may also delete any Token at any time, thereby deactivating the PaybyClick service.

12. DELIVERY OF GOODS

1. You can find the delivery conditions for the Goods and Services sold by Altanet in the Order delivery section.

2. The Seller will ensure the appropriate packaging of the Goods and will ensure that the accompanying documents are sent.

3. The Seller will deliver the Goods and Services only on the territory of Romania.

4. Products delivered by Express Courier are delivered directly to the recipient's address. Products can only be delivered within the coverage area of our courier service. If you have chosen shipping by Express Courier, you will be contacted by phone to determine whether the products can be delivered to you by this method. The shipping information page will display the shipping address and the billing address, which are the same as those declared when registering as a user of this site. You have the option to add other addresses to which the products can be shipped. The data provided must be identical to the data on the recipient's identity document.

   So that shipping takes place as quickly as possible and in the best conditions, we recommend that you choose a shipping address where we are sure we can find you for the delivery of the products. Thus, since the shipping schedule is generally between 10:00 and 17:00, on weekdays, you can choose to have the products delivered to the address where you work (for example: at your workplace) during this time interval.

   Duration – The Order will be processed and sent for shipping by us within a maximum of 24 working hours from confirmation of stock availability of the products ordered. Shipping will be done within a maximum of 48 working hours by the Express Courier shipping option.

   Note: For orders over 500 RON delivery is FREE!

   Fees: For orders under 500 RON, the shipping cost is 25 RON by the Express Courier shipping option.

   Note: The shipping costs mentioned above are calculated according to the courier company's rates, for a parcel weight of up to 1 kg for the products ordered. For parcels exceeding this weight, we reserve the right to recalculate these costs. Thus, 1.2 RON will be added to the shipping costs mentioned above for each additional kg or fraction of a kg. The exact amount of the shipping fees will be communicated to you with the delivery confirmation, when the weight and volume of the products ordered are known.

5. If the delivery address is not within the area covered by the express courier service, delivery will be made through Poșta Română (the Romanian Post).

   These products can reach any locality in the country. The delivery time is 5-7 working days. If you have chosen shipping via the Poșta Română parcel service, you will receive a notice in your mailbox to collect the parcel. You must go to the post office where, upon presenting your identity document and paying the value of the parcel, you can collect your products. If you do not receive the notice in your mailbox, we recommend that you check with your local post office for the arrival of the parcel 3-5 days after you were informed by e-mail that the parcel had been dispatched.

   ATTENTION! Parcels are kept at the post office for only 10 (ten) calendar days, after which they are returned. Parcels returned for non-collection do not exempt you from paying the round-trip postal charges, i.e. 15 + 15 = 30 RON.

   Duration – The Order will be processed and sent for shipping by us within a maximum of 24 working hours from confirmation of stock availability of the products ordered. Shipping will be done within a maximum of 4-7 working days to any location in Romania (according to Poșta Română) via the Poșta Română parcel service.

6. Note: For orders over 500 RON delivery is FREE!

   Fees: For orders under 500 RON the shipping cost is 20 RON within the country and 15 RON in the municipality of Craiova

13. WARRANTIES

1. All Goods sold by Altanet, with the exception of resealed Goods, benefit from warranty conditions in accordance with the legislation in force and the manufacturers' commercial policies. The Goods are new (except resealed Goods), in their original packaging, and come from sources authorised by each manufacturer.

2. For Goods sold and delivered by Altanet, warranty certificates are issued directly by the manufacturer.

3. For the correct communication of the warranty certificate for the Good in the Order, the Buyer is obliged to update the data in their Account whenever necessary and to access the information and documents relating to each Order, available in the Account.

   Through this method of communication, the Buyer, by accessing their Account on altanet.ro, will have a record of the warranty certificates issued by Altanet, and will be able to save and archive them in turn at any time and in any way they wish.

   If this information is unavailable for 48 (forty-eight) hours in the customer account, please notify us at the e-mail address: office@altanet.ro.

4. In the case of warranty certificates issued by manufacturers, a Good claimed to be defective during the warranty period must be presented directly to the nearest service centre mentioned in the certificate. This centre authorised by the manufacturer will take over full responsibility for resolving the warranty claim.

   The absence of the Good's warranty certificate must be reported within a maximum of 48 (forty-eight) hours from receipt of the Good, at office@altanet.ro. Any later notification will not be taken into account.

5. In the case of resealed Goods, the warranty certificate is issued by Altanet, and the warranty may cover a different period from the warranty period of the same new, sealed Good. The warranty period is specified in the warranty certificate for each resealed Good. The conditions of use, handling and transport of a resealed Good are the same as for sealed products, and it benefits from the same services unless otherwise stipulated on the product page.

14. TRANSFER OF OWNERSHIP OF GOODS

1. Ownership of the Goods will be transferred upon delivery, after payment by the Buyer, at the location indicated in the Order (delivery being understood as the signing of receipt of the transport document provided by the courier or the signing of receipt on the tax invoice in the case of deliveries made by the Seller's staff).

15. LIABILITY

1. The Seller cannot be held liable for damages of any kind that the Buyer or any third party may suffer as a result of the Seller's performance of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and in particular for their loss.

2. By creating and using the Account, the User/Buyer assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing access to the Account, and, to the extent permitted by the legislation in force, is responsible for the activity carried out through their Account.

3. By creating the Account and/or using the Content and/or placing Orders, the Client/User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version communicated on the Site, in force on the date the Account was created and/or the content was used and/or the Order was placed.

4. The Seller reserves the right to update and amend the Terms and Conditions of the Site periodically to reflect any changes in the way and conditions in which the Site operates or any changes in legal requirements. The Document is enforceable against Clients/Users/Buyers from the moment it is displayed on the Site. In the event of any such change, we will display the amended version of the Document on the Site, which is why we ask you to check the content of this Document periodically.

16. WRITING REVIEWS, COMMENTS, QUESTIONS AND ANSWERS

1. Reviews, Comments, Questions and Answers may be written by Users/Clients/Buyers in the "Customer questions and answers" and "Reviews" sections. The information entered may be both positive and negative, and will refer to the characteristics and use of a product or service.

2. At the moment a Review/Comment/Question/Answer is registered on the Site, Users/Clients/Buyers grant the Seller a non-exclusive, perpetual, irrevocable licence, unlimited in territory, and give the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute and display this content.

3. Each User/Client/Buyer, when submitting a Review/Comment/Question/Answer in the sections mentioned, undertakes to comply with the following rules:

   • to refer only to the characteristics and/or use of a given product or service, avoiding information about aspects that may change (price or promotional offers) or information relating to how the Order was handled;
   • to use only the Romanian language. Words or expressions which, although not considered Romanian, are in wide use in all circles relating to the field concerned (e.g. mouse, notebook, plug and play) are also permitted;
   • to use appropriate, non-offensive language, without terms that may insult or affect any other User/Client/Buyer;
   • to ensure that the content entered on the Site is correctly categorised as follows: any Question will be entered in the "Customer questions and answers" section and any Review will be entered in the "Reviews" section;
   • to ensure that the information they enter is realistic, accurate, not misleading and in accordance with applicable laws, thus also respecting the rights of other parties, copyright, trademark, licence or other proprietary, publicity or privacy rights;
   • to use this facility only to communicate or obtain additional details about a given product or service on the Site, without referring to other companies that promote the sale and purchase of products or services;
   • not to provide or request, in any way and to any extent, personal data (contact details, delivery or home address information, phone numbers, e-mail addresses, last name and/or first name, etc.) or any other information that may lead to the disclosure of such personal data;
   • not to enter information and/or details about URLs (links) from other commercial sites that carry out the same commercial activity as the Seller;
   • not to attempt to defraud the services made available by the Seller or to enter Reviews/Comments/Questions/Answers containing advertising material;
   • not to use the Review/Comment/Question/Answer as a means of communicating with the Seller; for this purpose, the Seller's contact details listed on the Site should be used.

4. In addition to a realistic, critical evaluation, when submitting a Review the User/Client/Buyer will also add a Rating relevant to the product or service concerned. Reviews, together with their corresponding Ratings, will influence the overall Rating of the product or service, a number that appears in brackets next to its title. Thus, a Review accompanied by a high Rating leads to an increase in the overall Rating, and a Review accompanied by a low Rating leads to a decrease in the overall Rating.

   Users/Clients/Buyers who submit Reviews to which they attach photo or video files will comply with the following rules:

   • the uploaded files will contain images and/or videos that relate to the product or service for which the Review is written, ensuring that the uploaded files respect copyright;
   • the uploaded files will not contain violence, adult content, indecent language or other content that offends a person/group on the basis of race or ethnic origin, religion, disability, sex, age, veteran status, or sexual or political orientation;
   • the uploaded files will not contain information relating to other persons;
   • the uploaded files will not contain URLs or watermarks pointing to sites that carry out the same commercial activity as the Seller.

5. When a Review/Comment/Question or Answer is flagged by a User/Client/Buyer as having inappropriate content, from a strictly subjective perspective, this content is carefully examined by the Seller to determine whether it violates the Site Terms and Conditions. The texts, photos or videos entered are removed from the Site only after they have been examined by the Seller.

6. If the Seller finds repeated violations of the Terms and Conditions, it reserves the right to suspend the User's/Client's/Buyer's ability to submit Reviews/Comments/Questions or Answers in the "Customer questions and answers" and "Reviews" sections.

   For notifications or complaints relating to the Good and/or Service purchased, Buyers have at their disposal the complaints form on the altanet.ro Site. The maximum period for resolving complaints or notifications is 30 calendar days from their receipt.

17. PROCESSING OF PERSONAL DATA

1. Please read the Privacy Policy on the processing of personal data.

18. USE OF COOKIES

1. See the Cookie Policy.

19. FORCE MAJEURE

1. Neither party will be liable for failure to perform its contractual obligations if such failure to perform on time and/or properly, in whole or in part, is due to a force majeure event. Force majeure is an unforeseeable event, beyond the control of the parties, which cannot be avoided.

2. If, within 15 (fifteen) days from the date of its occurrence, the event in question does not cease, each party will have the right to notify the other party that the contract is terminated by operation of law, without either party being able to claim further damages from the other.

20. APPLICABLE LAW – JURISDICTION

1. This contract is governed by Romanian law. Any disputes arising between the Seller and Users/Buyers will be resolved amicably or, if this is not possible, disputes will be settled by the competent Romanian courts.

21. WEEE INFORMATION

1. Waste electrical and electronic equipment (WEEE) may contain hazardous substances that have a negative impact on the environment and human health if not collected separately.

   Having regard to the provisions of GEO 195/2005 on environmental protection and GEO 5/2015 on waste electrical and electronic equipment, customers should bear in mind the following:

   1. Buyers are obliged not to dispose of waste electrical and electronic equipment (WEEE) as unsorted municipal waste and to collect such WEEE separately;

   2. The collection of this waste will be carried out through selective collection points made available to producers by the local public administration authorities, which have the obligation, under Art. 5 para. 1) of GD 448/2005, to collect WEEE separately from private households and to make available to producers the spaces necessary for setting up WEEE collection points;

   3. Customers may hand over WEEE free of charge at the collection points specified at the time of purchasing a new product of the same category; thus, Altanet applies the WEEE collection policy under a one-for-one take-back system, in accordance with the legislation in force, if the equipment handed over is equivalent and has performed the same functions as the new equipment supplied;

2. The symbol indicating that electrical and electronic equipment is subject to separate collection is a crossed-out wheeled bin.

3. This symbol indicates that WEEE must not be mixed with household waste and that it is subject to separate collection.